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Shipping Policy

This Shipping Policy explains our order preparation times, delivery estimates, shipping charges, and support procedures for delivery issues.

For shipping enquiries, please contact do8446379@gmail.com.

1. Delivery Time Overview

Unless a different timeframe is clearly provided before you place your order, our estimated delivery schedule is:

Business days are Monday to Friday, excluding applicable public holidays. The total estimate includes both order processing and transportation.

These are estimated timeframes, not guaranteed arrival dates. They do not affect any agreed delivery deadline or your statutory rights concerning delayed or missing deliveries.

2. Order Preparation

We normally prepare orders within 1–3 business days after receiving your order and, where applicable, payment confirmation.

For Cash on Delivery orders, processing begins after the order has been accepted and any necessary verification completed.

Preparation includes checking order details, preparing the goods, and arranging dispatch. Orders received on weekends or public holidays normally begin processing on the next business day.

If an issue with payment, stock, or delivery information prevents processing, we will contact you. We will inform you of any material delay and explain the available options.

3. Shipping and Delivery Estimates

After dispatch, transportation normally takes 8–15 business days.

Delivery times may be affected by the destination, carrier capacity, customs clearance, public holidays, severe weather, or local delivery conditions.

Any product-specific or destination-specific delivery timeframe shown before purchase applies to that order. We will not change an agreed delivery deadline without your agreement where such agreement is required by law.

4. Delivery Locations

Available delivery countries and regions are shown during checkout.

Shipping eligibility may vary by product, address, and carrier coverage. If no shipping option is available for your address, please contact us before placing an order.

Our registered business address identifies the seller and should not be treated as confirmation of the dispatch location for a particular product.

5. Shipping Charges

Applicable shipping charges are displayed at checkout before you confirm your order.

If free standard shipping applies, this will be shown before purchase. Any conditions or exclusions will be displayed with the offer.

Optional delivery services and any additional charges require your agreement. We will not add an undisclosed shipping charge after you have placed your order.

6. Dispatch Confirmation and Tracking

Where tracking is available, we will send the tracking details to the email address provided with your order after dispatch.

The carrier may need time to register the parcel before tracking activity appears. Tracking updates depend on the carrier’s scanning and reporting systems.

If you have not received dispatch information after the estimated processing period, or your tracking appears to have stopped updating, email do8446379@gmail.com with your order number.

7. Delayed or Missing Deliveries

If your order has not arrived within the stated delivery timeframe, contact us so we can investigate and coordinate with the carrier.

We remain your point of contact for resolving delivery problems. You are not required to resolve a claim with our carrier yourself.

For EU consumers, delivery must take place within the agreed period or, where no different period has been agreed, within 30 calendar days of the contract being concluded. If delivery is overdue, you may give us an additional reasonable period to deliver.

If we still do not deliver within that additional period, you may terminate the contract and receive reimbursement without undue delay. An additional period is not required where the law permits immediate termination, including where we refuse delivery or an agreed delivery date was essential.

Carrier or customs delays do not remove your mandatory consumer rights.

8. Delivery Details and Address Changes

Please check that your order includes an accurate:

• Recipient name;
• Street address and building or apartment details;
• Postal code and city;
• Country or region;
• Contact telephone number, where required.

If you discover an error, email do8446379@gmail.com promptly with your order number and the corrected details.

We will try to make changes before dispatch. Once the parcel has entered the carrier’s network, address changes may no longer be possible.

Any proposed additional charge for rerouting or redelivery will be explained before you agree to it.

9. Unsuccessful Delivery and Returned Parcels

If a delivery attempt is unsuccessful, follow any collection or redelivery instructions provided by the carrier.

If a parcel is returned to us, we will review the reason and contact you about the available options, which may include redelivery or a refund.

Any redelivery cost will be explained before a new shipment is arranged. We will not charge you for correcting a delivery failure for which we are responsible.

A failed delivery or refusal to accept a parcel does not automatically serve as a withdrawal notice. If you wish to cancel or exercise your withdrawal right, please send us a clear statement of your decision.

10. Lost, Damaged, or Incomplete Orders

Contact do8446379@gmail.com if:

• Your parcel appears to have been lost;
• Tracking shows delivery but you have not received it;
• The goods arrive damaged;
• An item is missing or incorrect.

Please include your order number and a description of the problem. Where reasonably available, photographs of the packaging, shipping label, and affected goods can help our investigation.

Reporting an issue promptly helps us investigate, but does not impose a shorter deadline on your statutory rights.

For consumer orders delivered by a carrier we arrange, the risk of loss or damage normally remains with us until you, or a person you designate other than the carrier, physically receives the goods. A different rule may apply where you independently appoint a carrier that we did not offer.

We will provide the remedy required by applicable law, which may include replacement, delivery of missing items, or a refund.

11. Customs, Taxes, and Import Charges

Where an order involves cross-border delivery, customs procedures may affect transportation times.

Before purchase, we will disclose applicable taxes and delivery charges that we collect, together with any known import charges payable separately. Where additional charges cannot reasonably be calculated in advance, we will explain that they may apply and who is responsible for paying them.

We will not describe an order as including all duties and taxes unless that is accurate for the destination and shipping arrangement.

Please contact us before ordering if you need clarification about potential import charges.

12. Cash on Delivery

Cash on Delivery is available only for eligible orders and destinations where the option appears at checkout.

Any applicable Cash on Delivery fee and the amount payable will be shown before you confirm the order. Payment must be made using the method accepted by the delivery provider, as communicated for your order.

Please ensure that your delivery address and contact details are correct and that someone is available to receive the parcel and make payment.

Cash on Delivery does not affect your statutory withdrawal, refund, or product conformity rights. Further details are provided in our Return & Refund Policy.

13. Shipping Support

For assistance with dispatch, tracking, delivery delays, or a missing parcel, contact:

Legal Company Name: TRC Smed & Maskiner ApS
CVR Number: 32889271
Registered Address: Tvindelstrupvej 15, Tvindelstrup, 4100 Ringsted, Denmark
Customer Support Email: do8446379@gmail.com

Please include your order number and use the email address associated with your purchase where possible so we can locate your order.