Widerrufsrecht
Returns, Exchanges and Refunds Policy
This policy explains how to cancel an order, return an eligible product, request an exchange, or obtain a refund.
For assistance, email do8446379@gmail.com.
Nothing in this policy limits your mandatory consumer rights. Where applicable law provides greater protection, that protection prevails.
1. Our 30-Day Change-of-Mind Return Period
You may notify us that you wish to return an eligible product within 30 calendar days after delivery, without giving a reason.
This includes the statutory 14-day withdrawal period available to EU consumers and an additional voluntary return period covering days 15–30. The additional period does not replace or reduce your statutory rights.
The period begins on the day after you, or a person you designate other than the carrier, receives the goods. If goods from one order are delivered separately, it begins after the final item arrives. For an item supplied in multiple lots or pieces, it begins after receipt of the final lot or piece.
Send a clear statement of your decision to:
Please include your order number, name, and the items you wish to return where available. No particular email subject or form is required.
For eligible returns notified during days 15–30, we apply the same return-condition, shipping-cost, and reimbursement rules described below.
2. Sending Goods Back
Please dispatch the goods within 14 calendar days after notifying us of your decision to return them.
Contact us for the correct return destination and instructions. The sender address on the parcel and our registered business address are not necessarily the designated return facility.
A valid statutory withdrawal does not require our approval. Requesting return instructions does not extend statutory deadlines or make your withdrawal dependent on a customer service response.
Please:
- Use suitable protective packaging.
- Include the supplied accessories, components, and manuals where available.
- Include enough order information to identify your return.
- Keep proof of dispatch until the matter is resolved.
Tracked shipping is recommended. Original packaging is helpful but is not mandatory for exercising the statutory withdrawal right.
3. Inspection and Product Condition
You may reasonably inspect a product to establish its nature, characteristics, and functioning.
Where permitted by law, you may be responsible for diminished value resulting from handling beyond what is necessary for that inspection. Any deduction will be explained and based on the actual reduction in value.
Opening ordinary packaging or reasonably inspecting the goods does not automatically prevent a return. Specific exceptions for certain sealed products are explained below.
No restocking fee applies to eligible change-of-mind returns under this policy.
4. Exceptions to Change-of-Mind Returns
Where the applicable legal conditions are met, the following are excluded from both the statutory withdrawal right and our additional voluntary return period:
- Goods made to your specifications or clearly personalised.
- Goods liable to deteriorate or expire rapidly.
- Sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
- Sealed audio recordings, video recordings, or computer software unsealed after delivery.
- Goods that become inseparably mixed with other items after delivery.
Any applicable exception will be disclosed before purchase as required by law.
These exclusions do not remove your rights concerning faulty, damaged, incorrect, or otherwise non-conforming goods.
5. Return Shipping Costs
For change-of-mind returns, you are responsible for the direct return shipping costs, provided this responsibility was disclosed before purchase.
We cover these costs if we agreed to do so, failed to provide the required pre-purchase information, or are otherwise legally responsible for them.
For goods that cannot normally be returned by post, any legally required return-cost estimate will be provided before purchase.
If goods are faulty, damaged on delivery, incorrect, or otherwise non-conforming, we cover the necessary return costs associated with the remedy required by applicable law. Contact us to arrange an appropriate return method.
6. Damaged, Faulty, Missing, or Incorrect Items
Email do8446379@gmail.com if your goods arrive damaged, fail to function as described, contain missing parts, or do not match your order.
Please provide your order number and a description of the issue. Photographs or videos of the goods, packaging, and shipping label can help where reasonably available. These are supporting information, not an automatic condition for exercising your statutory rights.
We will assess the issue and provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction, or a refund.
The 30-day change-of-mind period does not limit the time available to exercise rights concerning non-conforming goods.
7. Refund Amount and Deadline
For an eligible change-of-mind return, we reimburse the price paid for the returned goods.
If you return the entire order, we also reimburse the original delivery charge up to the cost of our least expensive standard delivery option. Additional charges for an optional express or premium service are not reimbursed under the change-of-mind policy.
For partial returns, any reimbursement of outbound delivery charges depends on the charges attributable to the returned items and applicable law.
We issue reimbursement without undue delay and no later than 14 calendar days after receiving your withdrawal or eligible return notice.
Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or evidence that you dispatched them, whichever occurs first. An internal inspection or approval process does not extend the applicable refund deadline.
Refunds use the original payment method unless you expressly agree to another method. We do not charge a reimbursement fee.
Your payment provider may require additional time to display the credit after we issue it.
8. Exchanges
Contact us if you would prefer a different size, version, or product.
Voluntary exchanges depend on availability and agreement on any price difference. We will explain any applicable delivery or return costs before you agree to the exchange.
An exchange request does not restrict your statutory entitlement to replacement or another remedy for non-conforming goods.
9. Cancelling Before Dispatch
To request cancellation, email do8446379@gmail.com as soon as possible with your order number.
We will check whether dispatch can be stopped. If the goods have already entered the carrier’s network, interception may not be possible.
Where the statutory withdrawal right applies, you may notify us of withdrawal before delivery; you do not have to wait until the goods arrive.
Refusing or failing to collect a parcel does not, by itself, clearly communicate withdrawal. Please notify us directly of your decision.
10. Cash on Delivery Refunds
Cash on Delivery is available only where shown at checkout.
If an eligible order paid by Cash on Delivery is refunded, we will agree a suitable reimbursement method with you, such as a bank transfer. The applicable refund deadlines remain unchanged.
We will request only information reasonably needed to make the payment. Do not send passwords, card security codes, PINs, or one-time verification codes.
11. Statutory Consumer Protection
Your rights concerning non-conforming goods remain separate from our change-of-mind return policy.
EU consumers generally benefit from a minimum two-year legal guarantee, with longer or additional protection where national law provides it. Remedies are provided free of charge where required by law.
No provision of this policy excludes or limits mandatory rights relating to repair, replacement, price reduction, termination, or reimbursement.
12. Optional Withdrawal Notice
You may use the following notice, but it is not compulsory:
To: TRC Smed & Maskiner ApS
Address: Tvindelstrupvej 15, Tvindelstrup, 4100 Ringsted, Denmark
Email: do8446379@gmail.com
I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods:
Goods:
Order number, if available:
Ordered on / received on:
Consumer name(s):
Consumer address:
Date:
Signature, only if submitted on paper:
13. Contact Information
Legal Company Name: TRC Smed & Maskiner ApS
CVR Number: 32889271
Registered Address: Tvindelstrupvej 15, Tvindelstrup, 4100 Ringsted, Denmark
Customer Support Email: do8446379@gmail.com
For cancellation, return, exchange, refund, or product assistance, please contact us with your order details.